If the problem doesn't recur, the hard drive or the motherboard you were using previously could be the cause. For assistance, contact the manufacturer. Extensions enhance the functionality of the Adobe applications listed above. For more information about extensions, see Adobe Extension Manager Help.
Start the Adobe Extension Manager. If the Adobe Extension Manager isn't installed, download it here. If the problem ceases, reenable one extension at a time and try working with the Adobe application that's experiencing a problem. If you identify a problematic extension, remove it.
When insufficient RAM is available for image editing, these applications use a scratch disk file. A scratch disk file is temporary disk space used for storing data and performing computations. Maximizing scratch disk performance can resolve system errors and freezes.
A system error can occur if an Adobe application accesses a damaged font. Many video card manufacturers frequently update their software drivers. If you haven't recently updated the video card driver, contact the video card manufacturer for an updated driver, or download one from the manufacturer's website.
If the problem occurs when printing, verify that you are using the latest driver and PPD PostScript Printer Description file for the printer. Download and install the latest driver and PPD file from the printer manufacturer's website. See the printer's documentation for instructions on installing the printer driver. Disclaimer: Adobe doesn't support hardware and provides these tasks as a courtesy only. For further assistance, contact the hardware manufacturer or an authorized reseller.
If you troubleshoot hardware problems yourself, you could void the computer's warranty. Virus infections can damage software and cause system errors. For more information, see the documentation for the antivirus software. If you log in to an account with administrator privileges, but you can't install or run the Adobe application, then your disk permissions could be damaged.
Select the volume on which you want to install the Adobe application, and then click Repair Disk Permissions. Note: If you have trouble repairing disk permissions from Disk Utility, try booting from the OS install disc and running Disk Utility from that disc. Choose to repair permissions on the drive that contains your Adobe software. Note: Before you remove or rearrange hardware, turn off and disconnect the power to the computer and any peripheral devices.
Disconnect peripheral external devices one at a time. If an error doesn't occur when a peripheral device is disconnected, there could be a problem with the device, the cable, or the connection. Contact the manufacturer of the device for troubleshooting steps for the device. Important : Reformatting a disk erases all files it contains, so be sure to back up all personal files first. Also make sure that you have all application and system disks. Note: Don't install additional software or hardware until you're sure that the problem is resolved.
Don't back up the hard disk and restore Mac OS and the application instead of reinstalling them. If an application or Mac OS causes the problem, and either one is restored instead of reinstalled, the problem could recur.
ICC profiles help manage color spaces on your system. A system error can occur if your Adobe application accesses a damaged ICC profile. Troubleshoot ICC profiles to determine if they cause the problem:. Remove any processor accelerator cards, video cards, or other installed expansion cards, and then restart the computer. Make sure that RAM modules are installed properly and are not the cause by doing one or both of the following:.
Install the system software on a different hard disk not a different partition on the same disk and then specify that disk as the startup disk. Then, install the application to the new hard disk.
Legal Notices Online Privacy Policy. Troubleshoot Mac OS Before you begin. Basic system troubleshooting. Choose System Preferences from the Apple menu. Click the Language tab.
In the Languages pane, drag your preferred language to the top of the list. Restart your computer or log out and log back in to apply the new language preference. Run the application in a minimized mode. Legal Notices Online Privacy Policy. System requirements for Reader on Mac OS. Troubleshoot download problems. Nothing happens. A file stops downloading prematurely.
Any of the following errors occur: "The server returned extended information. Check your Internet settings and click Retry. Try to download Adobe Reader again. Make sure that your Internet connection is stable. Download when there is less activity on the Internet. Download Adobe Reader from a different link. Make sure that JavaScript is enabled in your browser. Apple Safari. Click the Security tab. Make sure that Enable JavaScript is selected. In the Authenticate dialog box, type the macOS user name and password for an administrator account and click OK.
The uninstaller removes only Adobe Acrobat files from the system. It does not remove Acrobat Reader files, Acrobat user data, or files that are shared with other Adobe applications. Acrobat: Download Acrobat from the Acrobat downloads page. Click the installer to start the installation process. Solution 2. Enable the root user. Solution 3. Update Acrobat Reader and Adobe Acrobat manually. You can download and manually install these products as follows: Open the product.
Note the version. Close the product. If you do not have the latest version installed, download the needed installer from the following locations: Adobe Reader full installers and updates for Mac OS. Adobe Acrobat updates for Mac OS. Additional information. In the case of installation failures, check the updater log file to know the reason of failure.
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